Fleetly Incident & Claims
Fleet incident management and FNOL connected to the evidence.
Capture incidents, secure video and telematics evidence, guide investigation and create a structured first notification of loss workflow.
- Configured around your vehicles, drivers and operation
- Structured driver incident capture
- Video and telematics evidence
- Investigation and FNOL workflow
Connected by design
Build the incident record while the evidence is still available
Fleetly Incident & Claims connects driver-submitted information, vehicle details, journey context, safety events and available video into one case. Teams can secure evidence earlier and avoid piecing together the initial record across messages, spreadsheets and camera portals.
Configurable workflows guide review, responsibility, documentation and escalation. The resulting record can support first notification of loss and appropriate hand-off to insurers, claims handlers or internal stakeholders.
Core capabilities
Everything needed to move from insight to action.
Each capability works with the wider Fleetly platform, keeping vehicles, drivers, events, evidence and outcomes connected.
01
Driver incident capture
Guide the driver through essential details, declarations, photos and third-party information.
02
Automatic context
Associate available vehicle, driver, time, location and journey data with the case.
03
Video evidence
Identify and retain compatible event or requested footage relevant to the incident.
04
Investigation workflow
Assign ownership, record findings, actions, documents and status.
05
FNOL preparation
Create a structured first notification of loss record for the selected downstream process.
06
Claims insight
Review incident types, response times, evidence completeness and recurring fleet risk.
Decision-ready data
Reduce the time between an incident and an evidence-led response
This capability works inside Fleetly One Platform, sharing the same vehicles, drivers, events, workflows and reporting as the wider fleet operation.
01
Capture facts earlier
02
Protect available evidence
03
Standardise investigation
04
Support claims hand-off
How it works
A clear path from connection to improvement.
Fleetly makes sophisticated fleet technology usable by connecting each signal to a decision, an owner and an outcome.
Capture
Start the incident record from a driver report, manager entry or connected event.
Enrich
Add available journey, location, vehicle, driver and video context.
Investigate
Assign review, document decisions and complete required actions.
Notify
Prepare the structured FNOL or internal outcome and retain the audit history.
Built for operational reality
A workflow layer for the organisation’s claims process
Fleetly supports consistent information and evidence management but does not determine insurance liability. Customer policy and authorised claims professionals remain responsible for formal decisions.
Integration with an insurer or claims system depends on the required data, available interface and commercial agreement.
Open by design
Integrate compatible devices and systems without closing future options.
Role-relevant
Give managers, drivers and specialist teams the experience they actually need.
Accountable workflows
Retain decisions, ownership, evidence and outcomes in one operational history.
Frequently asked questions
Clear answers for a
confident fleet
decision.
What is FNOL?
First Notification of Loss is the initial structured notification that an incident or claim has occurred.
Can drivers report incidents in Fleetly?
Yes. A configured driver workflow can capture details, photos, declarations and third-party information.
Can Fleetly attach video evidence?
Yes, where compatible camera footage is available and the user has appropriate access.
Does Fleetly decide liability?
No. Fleetly organises evidence and workflow; liability decisions remain with authorised organisations and professionals.
Can FNOL data be integrated?
Potentially. Integration depends on the downstream system, required data and available interface.
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